FAQs

PRODUCT FAQ

Q: Do numbing creams really work?

A: All these numbing cream brands we carry have been effective with an extremely high approval rate from our customers. We have a high reorder rate on our products, indicating that our customers are very satisfied with it. In fact, it has been sold to literally thousands of customers!

Q: What exactly do these numbing creams do?

A: These numbing creams are classified as local or topical anesthetic that can be applied to the skin to reduce the immediate feeling of pain and produce numbness. It works by blocking the pain signal sent by the nerve endings on the skin. When applied to the affected area, a feeling of numbness follows after 20-30 seconds.

Q: What are the uses of numbing creams?

A: Numbing creams are used for a variety of dermal applications such as needle injections, tattooing, body piercing, laser tattoo removal, laser hair removal, body waxing, and other dermatological procedures.     

Q: How do I use it?

A: To get the maximum effect of a numbing cream, it has to be applied properly:

  1. Wash the area receiving treatment with soap and water. Dry area completely.
  2. Apply a thick amount of numbing cream to the area and rub in thoroughly.
  3. Place an additional, thin layer of cream over the area.
  4. Cover the cream with plastic wrap (saran wrap). The heat under the plastic wrap helps activate the cream and keeps the cream form drying off. 
  5. Leave the plastic wrap on until it is removed by the professional before the procedure.

Tips & Warnings: Leave the cream on the skin longer for better result. Don't remove the saran wrap until you feel the numbing effect.

Q: How much skin area can a tube cover?

A: A 10-gram tube can cover approximately a 3” x 3” area (maximum of 4” x 4” area) and a 30-gram tube can cover approximately a 6” x 6” area.

Q: How long do I need to wait for it to take effect?

A: Generally, within 30 minutes to an hour.

Q: How long will the numbness last?

A: The numbness could last from 2 to 4 hours.

Q: How do you properly store these products? What is the shelf-life?

A: Always keep the tube tightly closed. Store at temperatures not exceeding 15°C - 30 °C. Protect from freezing. KEEP OUT OF REACH OF CHILDREN. The shelf life is 1-2 years and it varies per brand, always check the expiration dates. 

Q: Can I use it if I am pregnant or breastfeeding?

A: There are no adequate or well-controlled studies on pregnant women. It is also not known whether these local anesthetics are excreted in human milk. It best to consult a doctor prior to use.

Q: Can I use it for procedures such as tooth extraction and tongue piercing?

A: NO. Numbing creams are for external use only.

Q: What should I do when the cream gets into  my eye?

A: Avoid contact with eyes. If this happens, rinse the eye thoroughly with clean water. 

Q: When should you not use a numbing cream?

A: Do not use one if you are allergic to any "-caine" type anesthetics or any non-medicinal ingredients of the products.

 

ORDER & PAYMENT FAQ

Q: What credit cards do you accept?

A: We accept major credit cards - VISA, Master Card, AMEX and Discover.

Q: Do you accept other payment options besides credit card?

A: Yes, we also accept Paypal and bank wire transfer options.You may also use store credits and gift certificates granted by our store if you have.

Q: Do you allow Cash On Delivery (COD) Orders?

A: No. All orders should be pre-paid before we ship them out.

Q: Can I use coupons?

A: Yes. However, coupons cannot be exchanged for cash, cannot be applied to previous orders nor be combined with other promotion, offer or coupon.

Q: How do I know my online order is successful?

A: After placing the order, you will receive an email confirmation acknowledging receipt of your order.

 

SHIPPING FAQ

Q: What shipping methods do you use, how long does it take and how much do you charge for shipping?

A: We offer the following delivery options and its prices:

  • USA, Canada and Australia
    • Standard Delivery (4-6 business days) - $8.95
    • Express Delivery (2-3 business days) - $19.95
  • USA and Australia Overnight
    • Overnight Delivery - Find out how soon it will be delivered if its Next Day, Second Day or Second Delivery Day. Email us befor placing an order. Cutoff time is Mon-Fri only - $39.50
  • Other Countries
    • Worldwide Standard Delivery (7-10 business days [if without Customs delay]) - $24.95
    • Worldwide Express Delivery (5-6 business days) - $39.50

Q: Do you ship to PO Boxes and APO/FPO military addresses?

A: Yes. Only through Standard U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.

Q: I live outside United States, will I pay for customs fees and taxes if I order from you?

A: Please note, international orders are subject to duties, customs, and value added taxes.  if you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the united states and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Q: Are there countries that you do not ship to?

A: We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in numbing creams and we would like to apologize for any inconvenience this may cause.These countries are: Albania, Algeria, Haiti, Iran, Iraq, North Korea, Libya, Nigeria, Oman, Somalia, Sudan, Yemen

NOTE: We can check from time to time if shipping is available to these places. Email us first before placing an order.

 

RETURNS & EXCHANGES FAQ

Q: What is your Satisfaction Guarantee?

A: Cheapnumbingcream.com is certain that you will be completely satisfied with our products that we even offer a 30-day Money Back Guarantee. Simply make a diligent effort to use the products as directed within 30 days from delivery and if you are not satisfied with the product you may return the unused tubes. We will refund the purchase price, less shipping fees.

Q: I received a damaged product, what should I do?

A: We take utmost care in packing and shipping our delicate products. If you received a damaged one, please note that replacement requests are only honored within 7 days from the purchase date. You are required to inspect the merchandise upon receipt and report any damages immediately.

Q: My order is missing, will you reship my order?

A: The reshipment of missing orders due to our error is free of charge. However, a certain period of time should be allotted for investigation to find out the cause. If the item is undelivered because of wrong address provided by customer, there will be additional charges for the reshipped merchandise and shipping and handling fees for re-deliveries.